Shipping and Returns
Shipping & Returns
We ship to most of the world. Standard Shipping is non tracked. We do not take responsibility for lost items if a non tracked shipping option is selected.
Worldwide shipping options are;
- Orders under £30 - UK Standard Delivery - £1.95
- UK Express Delivery (1-2 business days) £7.99
- Orders over £30 - UK Standard Delivery FREE
- Europe Standard (non tracked) - £4.99
- Europe Tracked - £9.99
- Canada Standard - £3.07
- US Standard International (non tracked) - orders up to £30 - £5.00
- US Tracked - orders up to £30 - £15.99
- US Standard International (non tracked) - orders over £30 - £5.00
- US Tracked - orders over £30 - £12.00
- US Tracked - orders over £200 please contact email@example.com for a quote
- Israel Standard (non tracked) - £4.95
- Israel Tracked - £8.95
- Rest of the world Standard (non tracked) - £9.99
- Rest of the world Tracked - £14.99
You will have the opportunity to select your preferred delivery method as you proceed through checkout, and you will be able to check the total order value (including postage & packaging costs) before you complete the transaction. Please note local customs charges may be required for payment by the customer on orders outside the UK. Haskapa do not take responsibility for local customs charges.
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
- Please email firstname.lastname@example.org with your order number and details of which product/s you would like to return.
- Customer Services will send you a RMA form.
- Please complete the RMA form, and return with the products to the address below. Please ensure that you get proof of postage.
- We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the mean time you need to email us at email@example.com to arrange a different refund method.