Shipping
We ship to most of the world. Standard Shipping is non-tracked. We do not take responsibility for lost items if a non-tracked shipping option is selected.
We offer free shipping on all orders above:
- UK: £60
Worldwide shipping options for Single pouch are:
- UK Standard Delivery - from £3.25
- Europe Tracked - £7.20
- Canada Standard - CAD$6.75
- US Tracked US$14.50
- Rest of the world Tracked - £9.05
Worldwide shipping options for Triple pouches are:
- UK Standard Delivery - from £3.50
- Europe Tracked - £8.00
- Canada Standard - CAD$10.00
- US Tracked US$16.50
- Rest of the world Tracked - £10.00
You will have the opportunity to select your preferred delivery method as you proceed through checkout, and you will be able to check the total order value (including postage & packaging costs) before you complete the transaction. Please note local customs charges may be required for payment by the customer on orders outside the UK. Haskapa do not take responsibility for local customs charges.
Returns and Refund Policy
If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within fourteen days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.
Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.
Returns process;
- Please email hello@haskapa.com with your order number and details of which product/s you would like to return.
- Customer Services will send you a RMA form.
- Please complete the RMA form, and return with the products to the address below. Please ensure that you get proof of postage.
Haskapa Returns
Unit 11
Carlton Place
Shire Hill
Saffron Waldon
CB11 3AU
United Kingdom
- We will refund your product as quickly as possible by sending the money back to your original payment method. If your card has expired in the meantime you need to email us at hello@haskapa.com to arrange a different refund method.
Delivery FAQs
Where do you deliver?
We ship across the UK and to most destinations worldwide. Please visit our Shipping & Returns page for a full list of countries we deliver to and the latest shipping information.
Do you offer international delivery?
Yes. We ship to most of the world. Delivery options, shipping rates and estimated delivery times can all be found on our Shipping & Returns page.
How much is delivery?
Delivery costs vary depending on your location and order value. Shipping costs are calculated automatically at checkout before you complete your purchase.
How long does delivery take?
Delivery times vary depending on your destination. Please refer to our Shipping & Returns page for the latest estimated delivery times.
When will my order be dispatched?
We aim to dispatch orders within 1–2 working days of receiving payment. Delivery times may vary depending on your location. For more information, please refer to our Shipping & Returns page or contact our team at hello@haskapa.com.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking details where available.
My order hasn't arrived. What should I do?
If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@haskapa.com with your order number and we'll investigate it as quickly as possible.
Do I have to pay customs or import duties?
If you're ordering within the UK, you won't pay any customs duties or import charges.
For international orders, including the EU, USA and other destinations, you may be responsible for any customs duties or import taxes that apply in your country. These charges vary by location, so we recommend checking your local import regulations before placing your order.
Returns & Money-Back Guarantee
What is your 30-day Love the Taste or Your Money Back Guarantee?
If you're trying Haskapa for the first time and don't love the taste, our 30-Day Love the Taste or Your Money Back Guarantee lets you request a refund within 30 days of receiving your order. Please contact our team at hello@haskapa.com and we'll guide you through the process.
Can I return unopened products?
Yes. If you're not satisfied with your purchase, you can return unopened, unused products in their original packaging within 14 days of receiving your order. To begin a return, email hello@haskapa.com with your order number and we'll send you a Returns Merchandise Authorisation (RMA) form and instructions. Refunds are processed back to your original payment method once the returned goods have been received and inspected.
How do I start a return?
To start a return:
- Email hello@haskapa.com with your order number and details of the product(s) you'd like to return.
- Our Customer Services team will send you a Returns Merchandise Authorisation (RMA) form.
- Complete the RMA form and return it with your products to the address provided. We recommend obtaining proof of postage when sending your return.
How long do refunds take?
Once your return has been received and processed, refunds are typically returned to your original payment method within 3-10 working days.
Who pays for return postage?
For standard returns, customers are responsible for the cost of return postage. If your return is due to an error on our part, such as receiving a damaged or incorrect item, we'll arrange or reimburse the return postage where appropriate.
What if my product arrives damaged?
We're sorry to hear that. Please contact us at hello@haskapa.com as soon as possible with your order number and photographs of the damaged item. Our team will review your claim and arrange a replacement or refund where appropriate.
I received the wrong order. What do I do?
If you've received the wrong item, please email hello@haskapa.com with your order number and details of what you received. We'll work quickly to put things right.