Frequently Asked Questions

Haskapa Berry Powder is made from 100% pure whole haskap berries that are gently freeze-dried and then ground into a fine powder.

Freeze-drying removes water at very low temperatures rather than using heat. This gentle process is widely regarded as one of the best ways to preserve the berries’ natural colour, flavour and many of their naturally occurring nutrients, including their anthocyanins and antioxidants.

Each pouch contains the equivalent of around 800 berries, with nothing added and nothing taken away. It’s a simple, delicious way to enjoy the nutritional benefits of haskap berries every day, all year round.

Haskap berries are distinctive blue-purple berries native to the cooler northern regions of Canada, Japan and Russia. Prized for their unique tangy-sweet flavour and exceptional nutritional profile, they are naturally one of the richest known sources of anthocyanins - the plant compounds responsible for their intense purple colour - and are also rich in antioxidants and other beneficial polyphenols.

Haskap berries have been enjoyed for generations, particularly in northern Japan, where the indigenous Ainu people treasured them as the “Berry of Long Life.”

Fresh berries are wonderful, but they’re perishable, often out of season, and can vary in quality. Haskapa is made from whole freeze-dried haskap berries with nothing added, giving you a convenient source of naturally occurring anthocyanins all year round, with no washing, spoilage or waste.

What makes Haskapa unique is the berry itself. Haskap berries naturally contain significantly more anthocyanins than cultivated blueberries, making Haskapa an easy and delicious way to enjoy these beneficial plant compounds as part of your everyday diet.

We call haskap the Wonderberry because of its exceptional nutritional profile. Naturally one of the richest known sources of anthocyanins, it’s also packed with antioxidants and other beneficial plant compounds that have attracted growing scientific interest.

Combined with its unique flavour and long history of traditional use, we believe haskap is one of nature’s most remarkable berries.

Nutritionists often talk about 'eating the rainbow' - filling your diet with a variety of colourful plant foods, each bringing its own set of natural plant compounds. Purple and blue foods are one of the harder colours to get enough of, and that's exactly where haskap berries excel: they're naturally one of the richest sources of anthocyanins, the compounds behind their deep purple colour.

Haskapa makes it effortless to add that colour to your day — stirred into yoghurt, porridge, smoothies or your favourite recipes. It's a simple way to balance your plate, one teaspoon at a time.

Anthocyanins are the natural pigments that give berries, red cabbage, aubergine and other colourful plant foods their deep purple-red hues, and haskap berries happen to be one of the richest natural sources of them.

They're also one of the most widely studied groups of plant compounds in nutrition science, which is part of what makes haskap berries so interesting. Enjoying anthocyanin-rich foods, like haskap berries, is a great way to add more colour and variety to your plate.

It comes down to where and how haskap berries grow. They're native to some of the coldest, harshest northern climates on earth - parts of Canada, Japan and Russia - and their unique genetics mean they've evolved to produce exceptionally high levels of anthocyanins as part of surviving those conditions.

You can actually see it: unlike many berries, haskap berries have deep crimson flesh and dark blue skin, which is a good visual clue to just how concentrated their pigment really is. And because we freeze-dry the whole berry - nothing removed, nothing added - all of that natural richness ends up in every spoonful of Haskapa.

Yes. Haskap berries have been the subject of a growing body of independent academic research. Haskapa has also supported
research, including a study with Northumbria University, led by Professor Glyn Howatson, exploring the effects of haskap berries and exercise. The findings were peer-reviewed and published in the journal Nutrients.

Research has also been carried out at other institutions, including the University of Reading, where a study published in the European Journal of Nutrition investigated the haskap berry in older adults. As with all areas of nutrition science, research continues to evolve, and we’re proud to support and follow the growing evidence behind this remarkable berry.

Haskapa contains everything naturally found in the whole haskap berry, with nothing added. It’s naturally rich in anthocyanins—the plant compounds responsible for the berry’s deep purple colour—as well as a wide range of other polyphenols, including chlorogenic acid and flavonols.

Haskap berries also contain naturally occurring vitamin C, fibre and minerals such as potassium, calcium and magnesium. In addition, they contain iridoids, including loganic acid and sweroside, plant compounds that are relatively uncommon in fruits and help make haskap’s nutritional profile distinctive.

Because Haskapa is made from the whole freeze-dried berry, it retains far more of these natural compounds than heat-drying would allow, though, as with any processed or dried food, some naturally occurring nutrients, like vitamin C, do reduce slightly over time and during processing.

Haskapa has a unique flavour that’s both tangy and naturally sweet, with an intense berry character unlike any other fruit. Its distinctive taste and vibrant purple-red colour make it a delicious addition to smoothies, yoghurt, porridge, oats and your favourite recipes.

Haskapa is wonderfully versatile. Stir it into smoothies, shakes, yoghurt, porridge, overnight oats or chia pudding - or add it to your baking. You can also brew it into a delicious herbal tea or try it in a salad dressing. It brings an easy boost of flavour, colour and nutrition to almost anything - enjoy experimenting!

Yes. Haskapa can be enjoyed in hot drinks, baking and cooking, as well as stirred into cold foods like yoghurt and smoothies.

One thing to bear in mind is that heat can affect anthocyanins, the natural pigments responsible for Haskapa’s vibrant purple colour, so the colour may become less intense during cooking or baking. The flavour still comes through beautifully, making it a versatile ingredient however you choose to enjoy it.

We recommend 1–2 teaspoons a day. As a rough guide, 1 teaspoon (3g) is about 25 haskap berries and provides around 75-90mg of naturally occurring anthocyanins, and at that rate, one pouch lasts around a month.

Because it’s a food, not a supplement, there’s no need to be precise. Some days a heaped teaspoon, some days a level one - it all works. Most of our customers stir it into breakfast; it’s the simplest way to make Haskapa part of your daily routine.

Each pouch is designed to last around 2-4 weeks, depending on how much you enjoy each day - around a month if you're taking 1 teaspoon daily, or closer to two weeks at 2 teaspoons. A little goes a long way, making it an easy addition to your everyday routine.

Haskap berries thrive in cold northern climates, so we source ours from carefully selected farms across Canada and Poland.

One of ourfirst partnerswas a farm in Nova Scotia, where growers use natural methods including hand weeding, seaweed-based fertilisers and wildflower beds to support biodiversity.

As we've grown, we've also begun sourcing from additional farms in Canada and Poland to meet demand, and we're continuing to build our understanding of their specific growing practices.

Our quality process includes:

·       Food safety testing

·       Microbiological testing

·       Heavy metals

·       Pesticide residues

·       Batch quality assurance

If you'd like to know more about our testing for a specific batch, just get in touch with us via email: hello@haskapa.comz— we're happy to share what we can.

No. Haskapa is made from 100% pure freeze-dried haskap berries only. We don't add sugar, sweeteners, dyes, preservatives, or anything artificial.

Haskapa contains just one ingredient: whole freeze-dried haskap berries. It is free from all 14 major allergens that UK law requires food businesses to declare and is produced in a facility free from these allergens.

If you have a specific allergy or dietary concern, please get in touch with us at hello@haskapa.com and we’ll be happy to help.

Yes. Haskapa is naturally vegan, gluten-free, and dairy-free. Because it's made from 100% pure freeze-dried berries with nothing added, it fits beautifully into a wide range of lifestyles and routines.

Yes. Haskapa is simply whole freeze-dried haskap berries - a food, not a supplement - so it’s suitable for children as part of a balanced diet, just like any other fruit.

Its vibrant purple colour makes it a fun addition to yoghurt, porridge, smoothies and other favourite foods, making it easier to introduce one of nature’s most nutrient-dense berries into a child’s everyday diet. Around 1 teaspoon a day is plenty for younger children.

Haskapa is simply whole freeze-dried haskap berries, a food, not a supplement, so it can be enjoyed the same way you'd enjoy any other fruit. That said, everyone's circumstances are different, so if you're pregnant or breastfeeding and have any questions, we'd always recommend checking with your midwife or healthcare professional - as you would with any change to your diet.

Store Haskapa in an airtight container in a cool, dark, dry place, ideally below 24°C. Avoid storing it in the fridge, as condensation can introduce the moisture that freeze-dried powder readily absorbs.

Our violet glass storage jar is designed for exactly this: it’s completely airtight and helps protect the powder from light. Wherever you keep your Haskapa, leave the food-safe moisture-absorbing sachet inside the container. It’s not for eating, but it helps keep the powder perfectly dry.

You can buy Haskapa directly from our website as either a one-time purchase or a subscription. Haskapa is also available through selected retail partners and Amazon.

Yes. You can shop Haskapa as a one-time purchase directly from our website, with no subscription required.

Yes. We offer a subscription service designed to make enjoying Haskapa every day even easier Subscribers also benefit from better value on every order, making it the most affordable way to enjoy Haskapa as part of your daily routine.

No. You can check out as a guest if you prefer. Creating a Haskapa account simply makes it easier to view your order history, manage your subscriptions, update your details and track future orders.

Yes. There's an option to add a note to your order in the cart before checkout.

Shipping costs, along with taxes and any discounts, are calculated at checkout so you can review everything clearly before placing your order.

If you need help with an order, our team is happy to assist. You can contact us at hello@haskapa.com and we'll do our best to get back to you as quickly as possible.

We ship across the UK and to most destinations worldwide. Please visit our Shipping & Returns page for a full list of countries we deliver to and the latest shipping information.

Yes. We ship to most of the world. Delivery options, shipping rates and estimated delivery times can all be found on our Shipping & Returns page.

Delivery costs vary depending on your location and order value. Shipping costs are calculated automatically at checkout before you complete your purchase.

Delivery times vary depending on your destination. Please refer to our Shipping & Returns page for the latest estimated delivery times.

We aim to dispatch orders within 1–2 working days of receiving payment. Delivery times may vary depending on your location. For more information, please refer to our Shipping & Returns page or contact our team at hello@haskapa.com.

Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking details where available.

If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@haskapa.com with your order number and we'll investigate it as quickly as possible.

If you're ordering within the UK, you won't pay any customs duties or import charges.

For international orders, including the EU, USA and other destinations, you may be responsible for any customs duties or import taxes that apply in your country. These charges vary by location, so we recommend checking your local import regulations before placing your order.

If you're trying Haskapa for the first time and don't love the taste, our 30-Day Love the Taste or Your Money Back Guarantee lets you request a refund within 30 days of receiving your order. Please contact our team at hello@haskapa.com and we'll guide you through the process.

Yes. If you're not satisfied with your purchase, you can return unopened, unused products in their original packaging within 14 days of receiving your order. To begin a return, email hello@haskapa.com with your order number and we'll send you a Returns Merchandise Authorisation (RMA) form and instructions. Refunds are processed back to your original payment method once the returned goods have been received and inspected.

To start a return:

1. Email hello@haskapa.com with your order number and details of the product(s) you'd like to return.
2. Our Customer Services team will send you a Returns Merchandise Authorisation (RMA) form.
3. Complete the RMA form and return it with your products to the address provided. We recommend obtaining proof of postage when sending your return.

Once your return has been received and processed, refunds are typically returned to your original payment method within 3-10 working days.

For standard returns, customers are responsible for the cost of return postage. If your return is due to an error on our part, such as receiving a damaged or incorrect item, we'll arrange or reimburse the return postage where appropriate.

We're sorry to hear that. Please contact us at hello@haskapa.com as soon as possible with your order number and photographs of the damaged item. Our team will review your claim and arrange a replacement or refund where appropriate.

If you've received the wrong item, please email hello@haskapa.com with your order number and details of what you received. We'll work quickly to put things right.

When you subscribe to Haskapa, you can choose from three delivery frequencies:

• Every month
• Every 2 months
• Every 3 months

Monthly and every 2-month subscriptions receive a 30% discount, while every 3-month subscription receives a 25% discount, making a subscription the most cost-effective way to enjoy Haskapa.

Subscribing to Haskapa comes with many benefits, including:

• 30% off monthly and every 2-month subscriptions.
• 25% off every 3-month subscription.
• Free £20 Storage jar with your first order.
• Free eBook with your first order.
• Flexible delivery schedules.
• No fixed contracts.
• The ability to pause, skip or cancel at any time.
• Complete control over your subscription through your account.

Monthly and every 2-month subscriptions receive 30% off every order, while every 3-month subscription receives 25% off every order, making a subscription our best-value option.

New UK subscribers currently receive a complimentary violet storage jar (worth £20) with their first subscription order. Beautifully designed to help protect your Haskapa powder from light and moisture, it’s the perfect way to keep your Haskapa fresh between servings.

The complimentary storage jar is offered with a minimum two-month subscription. Full promotional details are shown at checkout.

There is a 2 order minimum commitment when you subscribe to Haskapa. After these 2 orders have been fulfilled, your subscription is completely flexible, allowing you to make changes whenever you need.

Absolutely. You can pause, skip or cancel your subscription at any time through your Haskapa account.

Yes. You can switch between monthly, every 2 months or every 3 months whenever you like through your account.

Yes. If you're away or need to delay a delivery, you can update your next delivery date through your account.

Yes. You can update your payment method, billing details and delivery address at any time through your account.

Yes. You can swap products within your subscription whenever you like through your account.

Yes. You can add additional products to your upcoming subscription order without changing your regular subscription.

Yes. You'll receive an email reminder three days before your subscription renews. Your renewal date will remain aligned with the date you placed your original subscription order.

Click the Account icon at the top of the Haskapa website and enter the email address you used when placing your order. If you don't already have an account, simply create one using the same email address to access your orders and subscriptions.

Simply visit the Account section of the Haskapa website and create an account using the same email address you used when placing your order. Your previous orders will then be linked to your account.

Select Forgot your password? on the login page and follow the instructions in the password reset email.

If you're having trouble accessing your account, please contact our Customer Support team at hello@haskapa.com and we'll be happy to help.

Once you're logged in, you'll be able to view your order history, current orders and subscription details from your account dashboard.

If tracking is available for your order, you'll find a tracking link within your order details once your order has been dispatched.

Log into your account and select your subscription to:

• Pause, skip or cancel deliveries.
• Change your delivery frequency.
• Update your next delivery date.
• Swap products.
• Add products to your next subscription order.
• Update your payment or delivery details.

Yes. You can update your delivery address in your account before your next subscription order is processed.

Yes. You can securely update your payment method at any time from within your account.

You can update your email address at any time from your account settings after logging in.

Your order confirmation email acts as your receipt, and you can also view your previous orders when logged into your account.

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